Your customers call, we Echo it back to you.
Training staff to handle phone orders is exhausting. Menu knowledge, price changes, tax calculations, upselling. Skip the training. Echo is instantly accurate, always upselling, and synced to your kitchen screen.
Figures from testing with partner restaurants.
How It Works
Voice Caller Agent automates customer calls end-to-end with natural conversations and seamless dashboard integration.
Customer Calls
AI agent instantly answers every call, fully aware of your business and menu 24/7.
AI Processes
Understands requests, confirms details, and handles updates intelligently in real-time.
Dashboard Updates
All orders and calls sync automatically into your POS dashboard for full visibility.
Built on advanced phonetic matching and semantic search to understand how customers naturally speak. Seamlessly integrates with Clover, Square, and other leading POS systems.
Real calls. Real conversations.
Pick a call and read how Echo handled it.
Phone orders land next to online orders.
Calls Echo takes show up on the same kitchen screen as everything else, marked with a phone icon, ready to accept and print.
Everything a great phone person does.
Human-like conversations
Natural language understanding, with phonetic matching that handles accents and casual speech.
Order taking
Captures items, customizations and special requests, and routes complex requests to your staff.
24/7 availability
Always on, so you never miss a call, even after hours.
SMS confirmation
Customers get a text with their order, customizations, total and pickup time.
Live dashboard
Phone orders appear on your kitchen screen the moment the call ends.
Knows your menu
Fully aware of your business, menu, prices and modifiers, 24/7.
POS integrations
Connects with Clover, Square and other restaurant POS systems.
Multi-locationComing soon
Manage several locations from one dashboard.
Good questions.
How does it work?
Calls are answered by Echo, which understands requests, confirms details, and sends the order to your EchoAI kitchen screen (and POS, if connected).
Is Echo available now?
Not yet. Echo is in testing with select restaurant partners. Book a meeting and we'll get you on the early access list.
What is it being tested for?
Restaurant phone orders for pickup, and reservations.
Can it integrate with my existing systems?
Yes. We integrate with POS systems like Square and Clover, with more on the way.
What languages are supported?
Echo understands most common languages, and replies in English for clarity.
How accurate is it at understanding orders?
95%+ intent recognition accuracy. Echo uses phonetic matching and semantic search to understand how customers naturally speak. You can review the full conversation in the dashboard and call the customer back if needed.
Can customers still reach a human?
Absolutely. Customers can ask for someone at any time, and Echo routes complex requests, like large catering orders or complaints, to your staff.
What happens to my existing staff?
They're freed from the phone to focus on food and in-person service. Echo handles routine order-taking so your team can do what they do best.